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My package is lost/stalled/missing

International packages sometimes appear to "stall" for several weeks while in transit. You may be able to get better tracking information on local carriers from a third-party tracking service such as AfterShip or Track It.

In some cases, tracking may indicate a package has been "delivered" when it is actually at a local customs or postal office. If a long time has passed without a tracking update, contact your local post office and/or customs agency before contacting us. However, be aware that you have a limited amount of time, usually 60 days, to file a claim if you think your package is lost.

For more details, see our Shipping policy. If you still have questions, please fill out the form below.

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