Contact Us

My package is lost/stalled/missing

International packages sometimes appear to "stall" for several weeks while in transit. You may be able to get better tracking information on local carriers from a third-party tracking service such as AfterShip or Track It.

In some cases, tracking may indicate a package has been "delivered" when it is actually at a local customs or postal office. If a long time has passed without a tracking update, contact your local post office and/or customs agency before contacting us. However, be aware that you have a limited amount of time, usually 60 days, to file a claim if you think your package is lost.

For more detailed information, visit our Guide page on tracking international orders. If you still have questions, please fill out the form below.

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