You can change your address via your “My Account” page (an account is created automatically when you place an order). Click the account icon in the upper right corner and select “My Account”. From there, choose the open order you want to change the address for, and then click the “Update Shipping Address” button.
Every product lists an estimated ship date on the campaign page. You will receive an email confirmation once the item has been shipped with the details of the order and how to track the package. You can also check the status of your orders by logging into your Crowd Supply account and going to “My Account.” In-stock items ship within one business day. For crowdfunding and pre-order items, the ship date is the best estimate given manufacturing lead times and how many people have already ordered the product ahead of you. Crowd Supply works with product creators to make these estimates as accurate as possible, but there can sometimes be variation in the actual ship dates.
Most Crowd Supply orders are shipped via the US Postal Service (USPS), although some larger/heavier items may go out United Parcel Service (UPS). Products are shipped either directly from the manufacturer or, in most cases, from our warehouse located in Portland, Oregon.
Shipping to US addresses is free.
We will ship internationally anywhere legally allowed. International shipments are charged a flat fee that varies by product. This fee is listed on the campaign page and automatically added to your cart during checkout. The package recipient is responsible for any customs fees, duties, and taxes that may be involved with receiving a package outside the United States.
Packages shipped outside the United States can be tracked using the link included in the shipping confirmation e-mail and also listed under “My Account” on our website. For packages sent via USPS, tracking information is sometimes available only until the package leaves the US, at which point tracking information may be available through the destination country’s USPS partner carrier using the same tracking number. If no tracking information is available with the partner carrier, you should check with your local customs house to see if the package is being held. Most customs houses hold packages for only a certain amount of time before returning them to the sender as unclaimed.
Packages returned to sender because they went unclaimed or had an invalid address will be held for up to 90 days. During this time the sender, whether Crowd Supply or the manufacturer, will make a good-faith attempt to contact the intended recipient and arrange an alternate shipping solution. The recipient will be charged for all freight and other fees incurred for re-sending the package. If the recipient cannot be reached or does not agree to an alternative shipping solution within 90 days of the package being returned, the recipient forfeits any claim to the package or a refund.