Shipping Information

When will my order ship?

Every product lists an estimated ship date on the project’s campaign page. You will receive an email confirmation as soon as the item has been shipped. The best way to find out the latest status of manufacturing and shipping is to check the “Updates” section of a project’s campaign page. This is preferable to emailing busy creators and their team.

In-stock items will ship within one business day from Crowd Supply’s warehouse. For crowdfunding and pre-order items, the ship date is the creator’s best estimate given manufacturing lead times and how many people have already ordered the product ahead of you.

Crowd Supply works with product creators to make crowdfunding and pre-order shipping estimates as accurate as possible, but there can sometimes be variation in the actual ship dates. Keep in mind these are products coming to market for the first time and there may be unforeseen delays. Check the “Updates” section for the latest information.

Where can orders be shipped?

All Crowd Supply products ship free to the US.

We will ship internationally anywhere we are legally allowed. International shipments are charged a flat fee that varies by the product. This fee is listed on the project page. The package recipient will be responsible for any customs fees, duties, VAT, or other taxes that are incurred when receiving an overseas shipment.

Packages shipped outside the United States can be tracked using the link included in the shipping confirmation e-mail and also listed under “My Account” on our website. For packages sent via USPS (our usual carrier), tracking information is sometimes available only until the package leaves the US, at which point tracking information may be available through the destination country’s USPS partner carrier using the same tracking number. If no tracking information is available with the partner carrier, you should check with your local customs house to see if the package is being held. Most customs houses hold packages for only a certain amount of time before returning them to the sender as unclaimed.

How will my order be shipped?

The vast majority of Crowd Supply orders are shipped via the US Postal Service (USPS). Some larger/heavier items may go out United Parcel Service (UPS). If you require shipping by a different carrier, please let us know.

How can I change my shipping or billing address?

You can change your shipping address by going to your Crowd Supply account page, choosing the open order you want to change the address for, and then clicking the “Update Shipping Address” button. You will need to log in before accessing your account.

If your billing address changes during the course of the campaign, as long as your transaction has been processed, there is no need to change it. If we encounter any issues processing a transaction due to a mis-matched address, we will email you a notification explaining the issue.

Where do orders ship from?

All orders fulfilled directly by Crowd Supply ship from our warehouse in Portland, OR, USA. Some creators choose to do order fulfillment themselves. Those orders typically ship from wherever the manufacturer or creator is located. In practice, however, the vast majority of orders ship from Portland.

Shipping Confirmation & Status

You will receive an email confirmation once the item has been shipped with the details of the order and a tracking number for the package. Use this to track the package with the carrier’s website (usually, www.usps.com). You can also check the status of your orders by logging into your Crowd Supply account and going to “My Account.” Accounts are created automatically when you make a pledge or place an order.

How Do I Get an Invoice for My Order?

We will include a printed invoice along with your shipped order. You can also view and/or print an order any time by going to your account page and selecting the order. Lastly, your order confirmation email can also serve as an invoice. If you need something beyond this, please contact us.

Tracking International Orders

In some cases, tracking information for international orders will not update once the package leaves the US. It’s not uncommon to see a package “stall” for a period of several weeks while it is in fact still in transit to its destination. Similarly, international packages may get held up by customs and/or local post offices and the tracking info will simply say “delivered”. You may be able to get better tracking info on local carriers from a third-party tracking service such as Aftership.com or www.trackitonline.ru.

If a long period of time has passed without a tracking update, we strongly suggest you contact your local post office or customs agency before contacting us. Typically, we cannot do much or get access to additional info once a package leaves the US. Note that shipping to some regions can take as long as six weeks.

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