The following topics are covered by this policy:
You will receive a shipping confirmation email with a tracking number as soon as your order ships. Every product listing includes the estimated ship date of a newly placed order. Once you’ve placed an order, you will receive an order confirmation email that also includes this information. If the estimated ship date for your order changes, the most up-to-date estimate will be listed in your Crowd Supply order history.
The best way to find out a product’s manufacturing and shipping status is to check the Updates section of its project page.
In-stock items will typically ship within three business days. For crowdfunding and pre-order items, the ship date is the project creator’s best estimate given manufacturing lead times and how many people have already ordered the product ahead of you.
Crowd Supply works with project creators to make crowdfunding and pre-order shipping estimates as accurate as possible, but there can sometimes be slippage in actual ship dates. Keep in mind these are products coming to market for the first time and there may be unforeseen delays. There can be parts shortages, design issues to correct, manufacturer delays, and shipping issues.
For this reason, we strongly recommend that you do not support a campaign if you have a hard deadline for receiving the project you’re supporting. Shipping dates are only estimates. Again, if you’re wondering how a project is doing regarding shipping dates, check its Updates section for the latest information.
Crowd Supply products ship worldwide. All shipping fees are included in the product listing. Products with hazardous materials cannot be shipped to certain destinations. Shipping to some countries is restricted for legal or logistical reasons. Depending on the shipping destination, the package recipient may be responsible for any customs fees, duties, VAT, or other taxes that are incurred when receiving an overseas shipment.
Orders within the United States are usually shipped via UPS or USPS. International orders are usually shipped via FedEx, DHL, UPS, or USPS, depending on the destination. If you require shipping by a specific carrier, please let us know.
You can change your shipping address by going to your Crowd Supply order history, choosing the open order you want to change the address for, and then clicking the Update Shipping Address button. You will need to log in before accessing your account.
If your billing address changes during the course of the campaign, as long as your transaction has been processed, there is no need to change it. If we encounter any issues processing a transaction due to a mis-matched address, we will email you a notification explaining the issue.
All orders are shipped by our fulfillment partner, Mouser Electronics, from their distribution center in Mansfield, Texas, USA.
You will receive an email confirmation once the item has been shipped with the details of the order and a tracking number for the package. Use this to track the package with the carrier’s website. You can also check the status of your orders by logging into your Crowd Supply account and going to your order history. Accounts are created automatically when you place an order.
You can view and print an order invoice any time by going to your Crowd Supply order history and selecting the order. Your order confirmation email can also serve as an invoice.