Every product lists an estimated ship date on the project’s campaign page. You will receive an email confirmation, with tracking number, as soon as the item has been shipped. The best way to find out the latest status of manufacturing and shipping is to check the “Updates” section of a project’s campaign page. This is preferable to emailing busy creators and their team.
In-stock items will typically ship within three business days from Crowd Supply’s warehouse. For crowdfunding and pre-order items, the ship date is the project creator’s best estimate given manufacturing lead times and how many people have already ordered the product ahead of you.
Crowd Supply works with project creators to make crowdfunding and pre-order shipping estimates as accurate as possible, but there can sometimes be slippage in actual ship dates. Keep in mind these are products coming to market for the first time and there may be unforeseen delays. There can be parts shortages, design issues to correct, manufacturer delays, and shipping issues.
For this reason, we strongly recommend that you do not support a campaign if you have a hard deadline for receiving the project you’re supporting. Shipping dates are only estimates. Again, if you’re wondering how a project is doing regarding shipping dates, check its “Updates” section for the latest information.
All Crowd Supply products ship free to the US.
We will ship internationally anywhere we are legally allowed. International shipments are charged a flat fee that varies by the product. This fee is listed on the project page. Depending on shipping destination, the package recipient may be responsible for any customs fees, duties, VAT, or other taxes that are incurred when receiving an overseas shipment.
Packages shipped outside the United States can be tracked using the link included in the shipping confirmation e-mail and also listed under “My Account” on our website.
The vast majority of domestic Crowd Supply orders are shipped via UPS. International orders will be shipped primarily via DHL or FedEx. If you require shipping by a different carrier, please let us know.
You can change your shipping address by going to your Crowd Supply account page, choosing the open order you want to change the address for, and then clicking the “Update Shipping Address” button. You will need to log in before accessing your account.
If your billing address changes during the course of the campaign, as long as your transaction has been processed, there is no need to change it. If we encounter any issues processing a transaction due to a mis-matched address, we will email you a notification explaining the issue.
All orders fulfilled directly by Crowd Supply ship from our distribution center in Mansfield, TX, USA. Some creators choose to do order fulfillment themselves. Those orders typically ship from wherever the manufacturer or creator is located. In practice, however, the vast majority of orders ship from Texas.
You will receive an email confirmation once the item has been shipped with the details of the order and a tracking number for the package. Use this to track the package with the carrier’s website. You can also check the status of your orders by logging into your Crowd Supply account and going to “My Account”. Accounts are created automatically when you make a pledge or place an order.
You can view and/or print an order invoice any time by going to your account page and selecting the order. Your order confirmation email can also serve as an invoice. If you need something beyond this, please contact us.