Contact Us

You can contact us via the forms linked to from this page. We will try to respond to requests within five business days.

How can we help?

When will my order ship?

My package is lost/stalled/missing

I need to change or cancel my order

I have a question about a specific project

I need an invoice

I need a quote

I want to return a product (RMA request)

I want to pay using an alternative method

I have a project idea

I can't log in or lost access to my email address

Other

Mailing address


When will my order ship?

You can check your order status and estimated shipping date from your account page.

To find out if a project's manufacturing and delivery schedule has changed, check the "Updates" page for the project or contact the creator directly through the "Ask a Question" link near the bottom of the project page.

For more details, see our Shipping policy. If you still have questions, please fill out this form.

My package is lost/stalled/missing

International packages sometimes appear to "stall" for several weeks while in transit. You may be able to get better tracking information on local carriers from a third-party tracking service such as AfterShip or Track It.

In some cases, tracking may indicate a package has been "delivered" when it is actually at a local customs or postal office. If a long time has passed without a tracking update, contact your local post office and/or customs agency before contacting us. However, be aware that you have a limited amount of time, usually 60 days, to file a claim if you think your package is lost.

For more details, see our Shipping policy. If you still have questions, please fill out this form.

I need to change or cancel my order

You can change your shipping address by going to your Crowd Supply account page, choosing the open order you want to change, and then clicking the "Update Shipping Address" button.

We are unable to update billing addresses. If you must use a different billing address, please cancel and replace your order. See our Guide for more information.

See our Returns & Cancellations policy for detailed information on canceling an order. To request a change or cancellation, please fill out this form.

I have a question about a specific project

If you have a question about how a product works or anything regarding the actual use and function of a project, you can communicate with project creators directly by using the "Ask [creator] a question" button near the bottom of every project page. Many projects also have discussion forums where users can compare notes and troubleshoot. These are usually linked from the project page.

I need an invoice

You can view and print-to-pdf an invoice for your orders by going to your Crowd Supply account page and selecting the order. An account was automatically created for you when you placed your first order; it is linked to the email address you used for the order. Lastly, your order confirmation email can also serve as an invoice. If you need something beyond this, please fill out this form.

I need a quote

We can provide an official quote if the following criteria are met:

If your needs fulfill all the above requirements and you would like a quote, please fill out this form.

I want to return a product (RMA request)

See our Returns & Cancellations policy for more information on returns. To initiate a return, please fill out this form.

I want to pay using an alternative method

Sorry, we only accept payment by credit card.

I have a project idea

Great! We'd love to hear from you. Please visit our Guide to find out when and how to submit your project to Crowd Supply.

I can't log in or lost access to my email address

If you are having trouble logging into your account or have lost access to the email address associated with your account, please fill out this form.

Other

If you have a question or comment not addressed elsewhere, please fill out this form.

Mailing address

Before sending us anything by post, please be sure we are expecting it. Once sent, please send us the tracking number.

Crowd Supply
55 NE Farragut St, #2
Portland, OR 97211-2245 USA

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