Details of our official return and cancellation policies are below. At a high level, our terms and policies can be summarized as:
Important Note that return and refund policies differ depending on whether the item being returned was purchased as a regular or pre-order, or if it was received from making a pledge to a crowdfunding campaign. Items from a campaign pledge are refunded/replaced at the discretion of the creator. Regular or pre-orders are refunded by Crowd Supply. If you don’t understand the difference, please take a look at the Guide page on supporting campaigns.
At the discretion of the product creator, items committed to backers as a result of a crowdfunding campaign may, or may not, be exchanged or refunded. The product creator is responsible for providing a good faith estimate of the product description, risks, and timeline for their projects. However, backers need to know that due to the uncertainties inherent in creating products during the early stage of development, changes to features, performance, and/or appearance may occur between when a project is originally presented and when it is produced. Reasons for this may include technology limitations, supply issues, or other factors outside of the developer’s control. Timelines may slip, and in rare instances a project that was funded may not be completed and delivered. Backers should only pledge to a creator’s project if they are comfortable accepting this risk. If a backer is dissatisfied with a product they should contact the project creator to express their concerns.
For all items pre-ordered from the Crowd Supply Store, customers can cancel their order for a refund (less transaction fees, if applicable) at any time prior to product shipment. For all items purchased from stock in the Crowd Supply Store, customers are provided a 30-day satisfaction guarantee. Should any item fail to meet your expectations, simply return the item in new condition and we will gladly exchange it or issue a refund. If you’re not sure a product is going to work for you, we ask you please keep all packing materials for shipping, should you decide to return it. No return authorization number is necessary. Just ship your items back to us with a copy of your invoice or a printout of your confirmation email and a note indicating how you’d like us to handle the return (refund or exchange). Please include your daytime phone number in case we have any questions.
Please send all returns to our fulfillment center address listed on the contact page.