Return, Exchange, and Cancellation Policy

Project Premium Return and Cancellation Policy

At the discretion of the product creator, premiums committed to backers as a result of a funding campaign may be exchanged or refunded. The product creator is responsible for providing a good faith estimate of the product description, risks, and timeline for their projects. Due to the uncertainties inherent in creating products during the early stage of development, changes to features, performance, and/or appearance may occur between when a concept is originally presented and when it is produced. Reasons for this may include technology limitations, or other factors outside of the developer’s control. Timelines may slip, and in rare instances a project that was funded may not be completed and delivered. Backers should only pledge to a creator’s project if they are comfortable accepting this uncertainty. If a backer is dissatisfied with a premium they should contact the project creator to share their concerns.

Backer Pledge cancellation policy

  • Backers are only charged if a Project meets its funding goal.
  • If a project does not meet the stated funding goal, the project is cancelled and backers are not charged for their pledge commitments.
  • Backers who pledge to fund a project that is successful in meeting its stated funding goal will be charged soon after the project meets the target funding goal (which may come before the campaign end date). These funds are transferred to the project creator in order to finalize development and begin production.
  • Pledges made after a project has met the funding goal are immediately charged. No cancellations can be made at this time.

Crowd Supply Store Returns Policy

For all items pre-ordered from the Crowd Supply Store, customers can cancel their order for a refund (less transaction fees, if applicable) at any time prior to product shipment. For all items purchased from the Crowd Supply Store, customers are provided a 30-day satisfaction guarantee. Should any item fail to meet your expectations, simple return the item in new condition and we will gladly exchange it, refund your purchase price with a store credit, or credit your credit card. If you’re not sure if a product is going to work for you, we ask that you please keep all packing materials for shipping, should you decide to return it. No return authorization number is necessary. Just ship your items back to us with a copy of your invoice or a printout of your confirmation email and a note indicating how you’d like us to handle the return (refund or exchange). Please include your daytime phone number in case we have any questions.

Please send all returns to our fulfillment center:

Crowd Supply, Inc.
340 SE 6th Ave
Portland, OR 97214

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