Project update 46 of 76
Important: Please make sure that your shipping address is up to date! You can change it on your Crowd Supply account page. Please also check out the delivery status page.
Hi there, and welcome to our monthly status update!
TL;DR: Since our last update, we’ve sent out mini batches 2, 3, and 4, and mini batch 5 is almost finished. Due to staffing issues, this volume is about half of our production target. We hired new employees, and expect to reach our target production capacity in about two weeks. The feedback we received from you has been overwhelmingly positive, and we’ll be working hard to keep it that way.
We get the hint, and feel inclined to advertise the UHK in coffee shops all around the world. Be careful though, your UHK doesn’t like coffee as much as you do.
Almost four mini batches (about 240 UHKs with accessories) per month is a decent amount of output compared to our earlier progress, but we need to do eight in order to fulfill every current pre-order by the end of August.
The reason for this slow performance is staffing issues. Two of our assembly workers left recently: one permanently and another temporarily. Their timing couldn’t have been more unfortunate, and deeply affected manufacturing progress.
We’ve hired two assembly workers recently, will hire another very soon, and the person who temporarily left will be back in 2 weeks. We’re confident that assembly will ramp up very soon and proceed just as planned.
The delivery status page I originally created was decent, but not great, as backers couldn’t see their place in the queue and their estimated delivery date. Given the endless storm of “when will my order be delivered” emails, I ended up extending the page functionality.
Meet the always up-to-date delivery estimation section of the delivery status page that will tell you the estimated date of your order using a sophisticated set of algorithms and deep neural networks. Seriously though, it’s pretty simple, but does the job.
Please disregard the estimation date of your orders on Crowd Supply, and instead check out our page as it contains much more accurate estimation.
Since our last update, we’ve published two Agent releases and four firmware releases. These releases contain bug fixes and improvements. You’re welcome to check out the list of changes and update if you want to.
Both András and I have been very busy with manufacturing as of late. We couldn’t be more excited to work on the add-ons, but production takes priority now. We’re doing our best to streamline the manufacturing process and dedicate more time to development, which will surely happen soon.
That’s it for now! Thank you for reading this update! We’re excited to talk to you again on 2018-06-14.