Zerowriter Ink has delivered and landed with first adopters. I’ve heard from people in North America and Europe who are already setting up and working away on their devices. Thank you! Many of you have already received your Inks, and more will over the next few days. Our second leg of shipping will kick in after a few more weeks of production. We are rolling!

Getting Started With Your Zerowriter Ink

Your Zerowriter Ink will have some instructions inside, but I thought a followup email might be nice as well. This page is a great place to start: https://zerowriter.ink/pages/welcome-to-zerowriter-ink

As-is, your Zerowriter Ink is ready for action. If you choose to, there is an optional update available via:
https://zerowriter.ink/pages/firmware-updates

For this first batch of Zerowriter Ink units, updating the first time should be done via UART/USB. The Web Updater has been tested and works, but I will roll out some other ways to update, like standalone apps (MAC and Windows), or via python script.

After the update, your Zerowriter Ink can be updated over the built-in SD card without issue.

And, of course, you could do it via Arduino with the source code itself, which I will be releasing here over the next few weeks.

I’m working on documentation, some video overviews of the features, a full tear-down, and stuff like that.

Some Quick Notes For Getting Going

• Check your spacebar - make sure it says "MB2" on the backside. If you experience the spacebar getting stiff or “sticky”, it can usually be resolved by working some movement into the spacebar itself.

• If you find a key unresponsive, or TOO responsive, it can usually be solved by removing the switch and re-installing it.
• You’ll want to charge it. Many of these have been in warehouses for a while. It should be good to go after 20-30 mins of juice via any USB-C cable.
• Useful things to have on hand: USB-C cable for charging, M2 / 2.5 screwdrivers (the kind for laptops or smartphones will work), micro SD card reader, keycap remover.
• On enclosures: there’s some mild level of “wear” to be expected from a 3D-printed part. You will find seam lines, stuff like that. But it should work nicely! If you are unhappy with your enclosure, or something is wrong, let me know!

For Support

You can always contact me or the Crowd Supply team for help. As the earliest adopters, you guys are ground zero for any problems that I couldn’t catch in testing. If you are having any trouble at all, please contact me, I am here for you if you need help! If you prefer, you can email me directly: adam@zerowriter.ink or help@zerowriter.ink. I would love to hear from you.

With indie hardware, sometimes things can be a bit unique. Maybe a screw is missing, or a keycap broke, or whatever — let me know, and we’ll make it right. I want every backer to enjoy their Zerowriter Ink.

You can also join our discord, which has a bunch of people setting up and working on their Inks: (https://discord.gg/PFYWJmZ4JX)

For example, we have a couple people who have built keymaps for DVORAK and French Canadian layouts, over there. And people who can help get the updater working, as Espressif’s ESP32 updater can be a bit funky.

Fulfillment Email Error

The order system did some funny stuff the last few days, and some backers were sent email invoices in error. If you got one of these emails, we are sorry - but all seems like it is back in order, and there’s nothing to worry about.