As most of you are aware, we had a major setback in October. We discovered that our entire first batch of product could not be sent out due to an error in the manufacturing process. We are still in a bit of a state of shock over what transpired, suffice to say that at one step in the process a mistake was made and our carefully designated manufacturing specifications were somehow ignored. We found the issue during our own quality control process, and it resulted in us having to make the decision to withhold product while requesting a new batch. The quality control measures that we created were put place to ensure that the products:
It is with our sincerest apology, and a deep sense of disappointment, that we must inform everyone that we won’t be able to deliver in time for the Holidays. However, we’ve been working tirelessly with the manufacturer who is going to expedite a small batch so we can get your Quark tool(s) to you as quickly as possible.
Alex + Blake