The Crowd Supply Guide: Fulfillment & Logistics

Go make a great product. Leave the packing peanuts to us.

Shipping ship shipping shipping ships

Once your campaign has met its funding goal, you will need to send Crowd Supply the final manufactured products in bulk so we can ship them to your backers worldwide. For reasons of export control compliance, which is quite complicated and can result in extremely high governmental fines if not handled correctly, all Crowd Supply orders must be shipped through Crowd Supply’s shipping and logistics system. Please note that our fulfillment services are only available for projects that launched on Crowd Supply; we do not provide fulfillment-only services for projects or products that did not launch on Crowd Supply.

Fulfillment Fees

Crowd Supply charges you a flat fee for each item shipped. That fee is based on the item’s dimensions, weight, value, and any special kitting or packaging needs. It covers the cost of all Crowd Supply fulfillment services for each item shipped within the US. For items shipped outside the US, you will be charged the same flat fee per item and the backer will pay an international surcharge during checkout. That surcharge covers the additional cost of international fulfillment.

Crowd Supply Fulfillment Services

Crowd Supply’s extensive logistics system will:

  • Take backers' orders, including options such as quantity, size, and color
  • Collect and verify backers' shipping addresses
  • Deal with export compliance and customs regulations
  • Break down manufacturers' bulk packaging
  • Inventory and store your products in a secure warehouse
  • Securely package, pad, seal, and label each order
  • Generate all necessary customs paperwork
  • Ship via USPS, UPS, FedEx, or DHL at discounted, negotiated rates
  • Insure all packages for their full paid value
  • Send shipping confirmation emails with tracking numbers to your backers when their orders ship
  • Provide you with shipping reports and tracking numbers
  • Handle customer support regarding address changes, returned packages, etc.

Note that, unlike other crowdfunding platforms, Crowd Supply collects all shipping information up front. This reduces delays and miscommunication that often occur when collecting such information through post-campaign surveys.

International Shipping

Crowd Supply ships to backers worldwide, except for those in a list of restricted countries. Each shipment is insured for its full value and supplied with the proper commercial invoices and customs forms. For all packages, we automatically choose the most efficient shipping courier and method, which often depends on the destination country.

International shipping requires familiarity with dense regulatory tomes that classify products for taxation and export control purposes. The potential complexity is daunting, but don’t panic! Crowd Supply has a Customs and Export Compliance team that’s here to help.

VAT and Customs

Crowd Supply pre-pays VAT (GST) and pre-clears customs for all packages shipped to all EU countries, the UK, Switzerland, and Australia. This means the package is delivered directly to the backer’s door without the need for them to deal with a customs house. Crowd Supply, via our parent company Mouser Electronics, is properly registered in each country for which we collect VAT and we remit collected VAT accordingly. Backers who prefer to use their VAT ID and not pay VAT at the time of purchase can do so by contacting us to associate their VAT ID with their Crowd Supply account.

For all other countries, the appropriate commercial invoices and customs information is provided with the package, but the backer is responsible for paying any duties and, if necessary, working with their local customs house.

The exact duties levied on a particular package depend on several factors, including the Harmonized Tariff Schedule (HTS) codes of its contents. Crowd Supply will help classify your products with the correct HTS code.

Export Compliance

In order to comply with the US Export Administration Regulations (EAR), each of your products must be classified within the Export Control Classification Number (ECCN) system. Whereas the HTS code for a product determines what kind of customs fees the recipient may be liable to pay, the ECCN for a product determines to whom and where the product can be shipped. Violating these regulations, even for a single shipment, can result in very severe fines and could even constitute a criminal offense. Basically, it’s really important to get export compliance right.


Many, many products end up with a classification known as EAR99, which means they don’t have a specific ECCN, but are still subject to EAR. In practice, this usually means you can ship the product to anyone, anywhere, as long as they aren’t on any of the various special lists maintained by different arms of the US government, such as the Bureau of Industry and Security’s Denied Persons List (BIS DPL), and as long as the recipient isn’t known to be putting the product to a prohibited use. (Integrating a fast electrical switch into a nuclear weapon, for example. Don’t do that.) Crowd Supply’s export compliance team will help classify each of your products.

End User Certificates

In rare cases involving certain products being shipped to certain people or destinations, Crowd Supply must first obtain an end-user certificate (EUC), which is a document signed by the product recipient certifying certain details, such as whether the product will be put to civilian or military use. Crowd Supply’s fulfillment system handles all aspects of collecting and reporting an EUC whenever the need arises.

Restricted Countries

Crowd Supply does not ship to the following countries:

  • Afghanistan
  • Belarus
  • Congo, The Democratic Republic of the
  • Congo
  • Cuba
  • Ghana
  • Gambia
  • Iraq
  • Iran, Islamic Republic of
  • Kosovo
  • Korea, Democratic People's Republic of
  • Libyan Arab Jamahiriya
  • Macedonia, The Former Yugoslav Republic of
  • Myanmar
  • Nigeria
  • Sudan
  • Somalia
  • Syrian Arab Republic
  • Yemen
  • Zimbabwe

Order Policies

To learn more about order policies for things like returns and refunds, visit the Order Policies & Procedures page.

The Fine Print

Question not answered here? Contact us to see how we can help.

The Crowd Supply Guide: Table of Contents

For Everyone

For Backers

For Creators

Getting Started

Before Your Campaign Launches

During Your Campaign

After Your Campaign Concludes

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