Project update 23 of 38
Fulfillment of the last open orders is in progress. In the last few days, two small batches have shipped. A large batch that covers all remaining open orders are currently being processed. If you haven’t already received a shipping confirmation email with a tracking number, you should within the next week.
Actually, we put a lot of effort to compensate for changes to the delivery dates. For example, we ordered a very expensive express delivery for our first batch part to save five days. But we were unable to predict all possible issues, like an extra stop at Crowd Supply headquarters for re-labeling before being sent to the fulfillment warehouse. From the Crowd Supply team:
Crowd Supply recently transitioned all fulfillment operations to Mouser Electronics. This brings many benefits, such as better shipping rates, more package throughput, better international delivery methods, and pre-cleared customs for customers in the EU, Switzerland, Australia, and Canada. However, we’re still tightening up our processes, especially around how all orders need to be packaged and labeled before they arrive at Mouser’s warehouse, which means a delay of about a week while we manually re-labeled all StereoPi packaging. The final batch of StereoPis arrived at Crowd Supply earlier this week and is being shipped today by air to Mouser’s warehouse. All remaining orders should be shipped to backers next week.
We received some angry emails from our backers. We understand this, as a lot of people have plans for their own projects with the StereoPi, and time is critical. We hope all delivery problems are now behind us. Nonetheless, you may still have some negative emotions. If you keep them inside, it can lead to depression, aggression, stomach ulcers, and other health problems. They say in Japan you can relieve your stress by kicking a Boss Doll:
So, we created special email address you can use for expressing your emotions instead of keeping them inside. All emails on this address will actually be read by our team, and, unlike Boss Doll, we feel your pain. You can write any uncensored email to us (but please keep the kids away from your computer while writing it). Here is the address: firstname.lastname@example.org
We also received several emails from backers, whose orders have shipped, but not yet been delivered. In such cases, you should know some information from the Backers Protection page of the Crowd Supply Guide:
If your package appears lost, please let us know as soon as possible so we can arrange re-shipment or an insurance claim with the appropriate shipping service provider. It varies by carrier, but you typically have to report a lost package within 30 days of initial shipment. If you think your package may be lost, please contact us with your order ID and tracking number.