In some ways, Crowd Supply is just like any other e-commerce site, and in some ways it most definitely isn’t. This page will help explain what you’re doing when you "place an order" at Crowd Supply. All the specifics of shipping, ordering, payment, refunds, cancellations, etc. can be found on the Order Details and Policies page.
It’s important to understand that Crowd Supply is both a crowdfunding platform for bringing new products into being and a store for selling those products once they have been developed and successfully crowdfunded. That means there are three different ways to support projects:
It’s important to keep the differences between these three options in mind so you know what to expect. For example, a crowdfunding pledge to a project means that it can be several weeks or more before you receive your order, whereas in-stock orders typically ship within three days.
A crowdfunding pledge is more than just a purchase, it’s a commitment and an endorsement. When you back a campaign, you’re saying you believe in the merits of the project and, despite a small amount of risk, you want to help it come to fruition.
That means you can, and hopefully will, take an active role in helping the project succeed by sharing it with friends and co-workers and talking about it in online communities you belong to or in clubs, professional meetings, or social groups. At minimum, you can communicate with the creator(s) directly by using the "Ask… a question" button near the bottom of every campaign page. The more exposure a project gets, the more likely it is to fund and, just as importantly, the more feedback and review it will get as it moves from prototype to production. That helps build better projects. (Tip: a Crowd Supply project URL never changes, regardless of what stage the project is in. It will always be "crowdsupply.com/creator/awesome-project", so it’s easy to remember and share.)
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Before Your Campaign Launches
During Your Campaign
After Your Campaign Concludes