There are three ways a campaign can end: funded, unfunded, or suspended. Below, we describe what happens and what you need to do for each scenario.
Here’s what you can expect from Crowd Supply when your campaign successfully funds.
Order Information: Crowd Supply will provide you with a spreadsheet containing all the info from your backers (what they ordered, their shipping info, email address, etc.).
Transfer of Funds: Crowd Supply will send you the funds collected from your backers. Note that if your campaign has reached its funding goal before the campaign’s end-date you have the option of collecting your funds then or waiting until the official end-date. While it can be advantageous to access the capital early (e.g., you can start manufacturing earlier), there are also downsides such as incurring multiple banking transaction fees or more complex tax liabilities and accounting. For details on fees and pricing, see the “How are Funds Received?” page.
Transition to Pre-order: Crowd Supply will make some changes to your campaign page. Specifically, your crowdfunding page will get archived under the “history” tab on the campaign page. It will be replaced with the “available” page (which, of course, can be modified as you see fit). Note that the URL to your page will NOT change. We will also change the pricing to the pre-order rates you chose.
Fulfillment Preparation: If you are using Crowd Supply for your fulfillment services, as soon as we receive product from you, we will start shipping orders to your backers first, and then to anyone who placed a pre-order. There are a few details you’ll need to take care of to get shipping started: Determine the correct “Harmonized System” codes for the product (your manufacturer may be able to help with this) Finalize packaging Coordinate product delivery to us, including payment for any tariffs, customs, etc.
You’ve hit a big milestone, but there’s still lots for you to do:
You should have been working all along to ensure your manufacturing plan is on track and that product will available when you’ve said it would be. In any case, you’ll want to issue an update with projected ship dates very soon so that backers know when to expect their stuff.
If you’re not using Crowd Supply for shipping and fulfillment, there’s a long list of things you need to do to get the right stuff to the right person, too long to enumerate here. The main takeaway is to not underestimate the time and effort it will take to fulfill the orders and keep up to date your record keeping and invoicing.
So the end date of your campaign came, or you decided to suspend it, and you did not meet your funding goal. Don’t be downcast, you’ve actually accomplished a lot. You can take what you learned about your project and your supporters and use the information to modify your project, your outreach, and/or your price points and manufacturing plans. You probably also received some invaluable feedback from backers and you started to build a community who can help you launch another project.
Here’s what you can expect from Crowd Supply:
There are just a few loose strings you’ll need to tie up.
Contact us at firstname.lastname@example.org to see how we can help.
Intro & Overview
Before Your Campaign Starts
During Your Campaign
After Your Campaign Concludes
Please send us your feedback on this Guide: email@example.com.